The executive’s job search continues to be getting even more challenging. It is particularly difficult in these extremely challenging economic times. That is exactly the experience of my client Rick who had departed from his executive role with his previous employer about 6 month ago. A former Senior Vice President, Rick was struggling with job search networking, something he had never faced before. Here is how he expressed this in a recent coaching meeting, “How in the heck do I approach potential corporate contacts and what do I say to them when do give them a call?”

After a series of related coaching questions in support of Rick, he concluded some the following from our discussion.

First, his initial contact with key contacts would no doubt be by phone. The objective of which was to set up an appointment to meet. It became clear to him that it was critical for him to make his contacts very comfortable at the outset. When asked how this would be done, he quickly ascertained that it would be important for him to make it clear to each contact that he in fact was not asking them for a job! He felt doing so would put these key contacts at ease . . . important for him to be able to connect. Rather, he concluded, it would be important that they understand that he is approaching them for expert advice only. His ultimate objective was to set up a short informal twenty minute meeting over the next two to three weeks at their convenience and he would communicate that he would fully respect their valuable time in doing so.

Rick was also quite prepared to pick up the expense of potential meetings that might take place over lunch or coffee. He also concluded the need to dress business conservative, no matter how the potential contacts were dressed.

When asked what he might say in these initial telephone discussions, Rick concluded after some excellent dialogue that the following needed to be fully taken into consideration and tailored accordingly on each call he made.

• Mention who referred him and that they felt such contact would be mutually beneficial.
• Quickly summarize who he is professionally, years of experience in his specialty, with which organizations and where he has been most effective in adding value.
• Reiterate that he does not expect that the key contact has or knows of opportunities available, but rather to gain some of the key contact’s insights and advice around industry trends over the foreseeable future.
• Ask to get together sometime over the next two to three weeks at a mutually agreeable date and time for about twenty minutes.
• When the meeting takes place, to again reiterate the foregoing.
• Most importantly, at the end of each meeting, ask the key contact for other potential key contacts, and if any contacts don’t come to the key contact’s mind at that time, that he will offer to follow up within the next or so . . . to keep the momentum up.

Rick felt quite relieved to have developed this plan of action and could not wait to get back to his temporary office at home and start making it happen.

We would enjoy hearing what other suggestions that you might have for Rick and others like him to consider when undertaking their job search campaigns. Thank you in advance.

Susan Robinson, CEO, IRLY DISTRIBUTORS LTD., (center) with Ron Short and Jan Johnson, Principals of Learning In Action (Leaders in the field of EQ)

In a recent edition of BLUEPRINTS, an internal publication of IRLY DISTRIBUTORS LTD., a leading Canadian materials distribution firm, their CEO, Susan Robinson, shared her executive leadership team’s (ELT) year-long coaching experience with all of their members and employees. Susan and her high performance ELT were kind enough to also allow us to  share this article with you.

“In 2010 we spent time and energy on group coaching. We formed an executive leadership team and made an effort to work together better than we had in the past. We had players that had been with our company a long time and others that were new to the business. Overall, we reached to achieve a more collaborative style, not only with our customers and our teams, but with each other.

The group coaching we engaged in was lead by our executive coach, Bob Benwick. Bob lead us through an assessment piece where we evaluated ourselves in five areas. Using Lencioni’s “The 5 Dysfunctions of a Team” we answered questions which gauged our effectiveness together in the following areas: Trust, Commitment, Conflict, Accountability, and Results.

We also engaged in extensive exercises to build trust between us, assess our commitment to each other, assess our conflict styles, define our accountability and understand what results we want to achieve together.

If you are interested in executive coaching or group coaching, Bob was a great resource for us. He is a Master Executive Coach & Confidante. You can reach him at bob@rwbenwick.com, and his website is www.rwbenwick.com . Bob is also a Professor at Kwantlen Polytechnic University, School of Business, Business Management Department.”

We would enjoy hearing your own experience of team and group coaching . . . the good, the bad and the ugly. Thank you for taking the time to read this.

Jim, an executive with a large mining firm, asked a question in a recent coaching meeting relating to his search for a new position, “What do you know about working with search firms?” My initial response was that they can be a very valuable resource if you know what they are about and how to work with them.

There are essentially two approaches that an executive can take in their job search strategy. The first is working with the informal market using social networking . . . . where most of your opportunities actually exist. The other is the formal market which is where there are far less opportunities and where everyone and their uncle are competing with you. One area of the formal marketplace that is available to work with are retained search firms. These usually include retained executive search firms, contingency recruiters and employment agencies. Jim’s focus would definitely be on working with retained executive search firms.

By the way, the fee for retained search firms is normally paid by the hiring organization and can range between 24 to 40 percent of the first year’s starting compensation for a particular position.

When it comes to retained search firms, few executives seeking jobs actually obtain such positions through retained executive recruiters. However this aspect of the formal market is well worth including in your job search. Know that executive recruiters  will typicallyonly give you serious consideration if you meet the job specs required for a search that they currently have underway, if they specialize in your industry, if you are currently in a ‘hot profession’, or you’re considered an ‘expert’ in your field.

Some quick tips I shared with Jim should he decide to include retained executive search firms in his job search strategy include:

• Executive recruiters are not magicians . . . you need to be realistic!
• Honor executive recruiters very limited time.
• Understand the business relationship between executive recruiters and their corporate clients.
• When you receive an offer let the executive recruiters know.
• Going around a recruiter to a potential hiring organization is an absolute no-no!
• Know that the executive recruiter is in the ‘drivers-seat’ at all times when working with a corporate client who has retained them.
• Be positive, precise and realistic about your professional background and aspirations.
• Understand the search time-lines that executive recruiters are working with.
• Immediately follow up with a thank you communiqué after each and every in-person interview.
• Ensure you clearly understand the position your being considered for . . . . is it what you really want?
• Work with multiple executive recruiters . . . check out the Directory of Executive Recruiters.
• Always have a fresh, up-to-date professional resume . . . your professional brochure . . . and have it ready to go.
• Constantly keep your executive recruiter list up-to-date, letting them know of any significant changes in your search . . . including acceptance of a job offer.

I trust you will find these insights and tips Jim and I discussed of some value. Any related thoughts, feelings, experiences or suggestions you may have would be most appreciated. All  the best with your job search campaign! Take care

Madison, a senior vice president with a pharmaceutical firm and client for the past eighteen months, started off our executive coaching discussion, “Bob, I’ve been approached by a global health care agency through a large executive search firm and I’m extremely interested in the opportunity they’ve presented. They want me to meet with the CEO next Thursday and honestly I haven’t been interviewed for quite some time. What might be a make or break question that I could be asked?”

“Well, if you were interviewing a candidate for a position reporting to you, what interview question would you probably  initiate the discussion with?” I asked her. “Well, something like “Tell me about yourself.”

“Bingo!” I said. “That’s the number one interview question asked, or something very similar to it. So, what is you think or feel you need to do when asked this?” Madison quickly came back with, “Make sure I know not only what to respond with, but just as importantly . . . if not more . . . is how I should respond.”

Our coaching conversation then focused on the following key points that were intended to be in service of  Madison powerfully presenting herself, particularly when asked that very high probability inquiry, ’Tell me about yourself question’. Madison concluded that she needed to develop both a 3 minute or less response and a “laser 30 second” version with the following key elements specifically in mind. Further, she clearly understood that her reply needed to be clear, concise, and consistent with the key aspects of her professional background.

1. Who Madison is professionally
2. What her current position is
3. Her clear ‘reason for leaving’ statement
4. An succinct overview of her personal background and education
5. A summary of her professional history
6. An overview of her personal and professional strengths
7. Her level of interest in the opportunity!

As our executive coaching meeting came to a close I asked, “What’s your take-away. . . the gold nugget . . . from our discussion today?”.

“Well, it’s pretty clear now that I not develop and memorize a canned self-presentation, but rather practice to the point where it gets into the marrow of my bones. Then when asked the question, I need to simply trust myself and speak in the moment with the key points we talked about in mind. Although I expect it will come out different each time, the critical pieces will always be covered. I think they call it being unconsciously competent at it. Thank you for asking.”

“I love it when you talk to me that way!” and jokingly kidded her.

Has the foregoing been helpful to you? What are some other key interview questions you’re concerned about? I’m always interested in hearing about your thoughts and feelings on our blogs. Take care.

“Well, I guess if I get some 360 feedback that will help address some of the leadership challenges I’ve been experiencing.”, said Eduardo, a Senior Vice-President with a major EPC (engineering-procurement-construction) corporation . “I think it would be a good start Ed. However, 360 feedback is where the rubber hits the sky. Feedforward is where the rubber hits the ground.”, I responded.

“So what is feedforward?”, Eduardo inquired. “Well, it’s essentially getting suggestions from those impacted by your leadership, your stakeholders, around what it is you can start, stop and/or continue doing . . . what it is you could change . . .  about your leadership behavior that would help them do their work more effectively and fundamentally enhance their overall contribution. Does that make sense?” I asked. Eduardo’s responded, “Absolutely! However, if I did get feedforward from my stakeholders as you put it, how would I know if I’m being successful when doing it?”

“What I offer comes from our collective experience of coaching executives and leaders worldwide, and it is also  based on the research , findings and experience of one of the world’s leading management and leadership thinkers and his associates, Marshall Goldsmith. Keep these basic key points in mind if you want to engage in a successful stakeholder centered leadership coaching initiative. Of course there’s more involved, but these will get you going in the right direction.”

• Choose the behavior you want to improve – improve the leadership behavior that is important to you and be confident that you will indeed improve
• Truly want stakeholder input – pay undivided attention to and  geniunely hear your stakeholders’ messages/gifts
• Appreciate the feedback/feedforward –  take your stakeholders’ input seriously, be willing to respond to the input they provide and take the opportunity to reflect on what it is you are hearing
• Don’t give in to superstition of “negative” self talk - do a levelheaded cost-benefit analysis and commit with a decision on what leadership behavior you  truly want to develop
• Appreciate the help from all your stakeholders - commit to improve and, again, be confident you will improve
• Actively work on what you commit to improve - make every attempt to demonstrate your success and try to reduce the likelihood of a return to your old habits
• Eagerly gain your stakeholders’ insights - actually learn from their experience of you and focus on producing related measureable results

With the support of a highly experienced senior executive coach and confidante to partner with throughout the stakeholder centered leadership coaching process, success and fulfillment is well within reach, not to mentioned the strategic advantage created for your organization.

Thank you for taking a few minutes to read this. What specific leadership behaviors do your people need from you in order for them to be more powerful contributors? I would enjoy hearing any of your thoughts and feelings on this subject? Take care.